Engage Visitors 24/7
Give visitors somewhere to interact when your team is busy, closed or unavailable.
Give website visitors somewhere to get answers, share their contact information, ask about your services and move toward the next step — even when nobody on your team is available.
Someone visits because they're interested. They have a question. They cannot find the answer. Nobody is available. So they keep looking. Your competitor is one tab away.
A website can attract interest without having the infrastructure to hold a conversation. RSG Chat is designed to help close that gap.
RSG Chat can be configured around your business, services, common questions and customer journey.
Give visitors somewhere to interact when your team is busy, closed or unavailable.
Use business-specific information instead of generic website chatbot responses.
Collect contact information while the visitor is still engaged in the conversation.
Ask useful questions before a salesperson or team member gets involved.
Move qualified visitors toward booking or another action appropriate to your business.
Connect the website conversation to the follow-up process instead of letting the interaction end there.
“Do you work with insurance claims for storm damage?”
“Can I qualify for life insurance if I have diabetes?”
“Can you handle a party of 12 this Friday?”
“Do you have anything available tomorrow?”
Someone reaches your site with a question, need or buying interest.
The concierge answers, gathers information and helps identify intent.
Contact information and conversation details can move into your lead process.
Booking, alerts, CRM routing or automated follow-up can continue the customer journey.
Your website works 24/7.
But can it respond to a potential customer at 11:47 PM?
Take the RSG Lead Leak Scorecard™ and see how prepared
your website is to capture, respond to, and follow up with
potential customers — even when nobody is available.
Answer based on what your website and follow-up system can do today. If you're unsure, choose “Not Sure.” Your score is educational and does not assume a missed sale occurred.
Choose the answer that best describes your current system.
Get your Lead Leak Score plus a copy of the areas your website may need attention.
These gaps don't automatically mean you're losing the same number of customers. They identify points in your customer journey where an interested visitor could leave without becoming a measurable sales opportunity.
Use your own numbers to estimate the sales value represented by your monthly website inquiries.
This is an estimate based entirely on the information you entered. It represents potential sales value and is not a prediction or guarantee of revenue.
RSG Chat helps turn your website into an always-available customer engagement channel. NOVA can extend that experience into CRM visibility, automation, appointment workflows and ongoing follow-up.
You already paid to get people to your website. Let's help you do more with the traffic you already have.
Start with the customer-facing conversation layer. Expand into NOVA when you are ready for the broader revenue operating system.
RSG Chat is configured around your business so visitors can receive useful, relevant responses while they are still interested and still on your site.
Businesses that need CRM visibility, automated messaging, appointment workflows, reputation tools, pipeline tracking and voice capabilities can expand into NOVA.
Find your gaps with the free RSG Lead Leak Scorecard™, then see RSG Chat working live in one of our twice-weekly demonstrations.